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  • Automate Zendesk Ticket Alerts to Teams and Mobile No More Manual Tracking!

    Automate Zendesk Ticket Alerts to Teams and Mobile No More Manual Tracking!

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    Introduction

    As developers, we always want to avoid repetitive manual tasks. In this blog, I’ll show how I used Power Automate to create a flow that listens to new Zendesk tickets, gets the full user info, reformats a custom link, and sends alert messages in Microsoft Teams and as mobile notifications. This kind of automation helps IT support teams respond faster and stay updated. As per this Image –

    Let’s break it down step-by-step.

    Flow Breakdown –

    Here is the complete blog which we can going to break down in part and with details –

    Step 1: Trigger – When an item is created

    This is the starting point of our flow. We selected the Tickets table from Zendesk. Whenever a new ticket is created, the flow will trigger automatically.

    🛠️ Table name used: Tickets

    📌 Purpose: Detect new ticket instantly

    Step 2: Get item – Pull requester details

    Next, we used the Zendesk Users table to fetch more info about the person who raised the ticket. We used requester_id as the lookup key.

    🛠️ Table name: Users

    🔍 Item key: requester_id

    This step helps us include the customer’s name in our Teams message.

    Step 3: Reformat URL – Custom logic

    We added a small logic (probably using an expression or script action) to create a usable Zendesk ticket URL. This step is useful for giving direct clickable access in alerts.

    concat(
    split(triggerOutputs()?[‘body/url’], ‘:’)[0],
    slice(triggerOutputs()?[‘body/url’], indexOf(triggerOutputs()?[‘body/url’], ‘:’), nthIndexOf(triggerOutputs()?[‘body/url’], ‘/’, 3)),
    slice(triggerOutputs()?[‘body/url’], nthIndexOf(triggerOutputs()?[‘body/url’], ‘/’, 5), nthIndexOf(triggerOutputs()?[‘body/url’], ‘.’, 3))
    )

    🔗 Example output: https://yourcompany.zendesk.com/ticket/12345

    Step 4: Post message to Teams channel

    This is the heart of the notification system. We send all ticket details in a Teams channel using a Flow bot. Here’s what goes in the message:

    A new support ticket has been added to Zendesk. Please see the details:

    Ticket Name:
    Priority:
    Status:
    Description:
    By Customer:

    Link to Ticket

    📢 Team: Demo Teams

    💬 Channel: General

    Makes it easy for your support team to stay in loop and click straight to the ticket.

    Step 5: Send mobile notification

    Lastly, we added a Power Automate mobile push notification step. This helps alert support leads even when they’re not checking Teams.

    📱 Message example: “New Zendesk ticket raised by John Doe: Printer not working”

    Summary

    In this flow, we used Power Automate to build a full Zendesk-to-Teams notification pipeline:

    • Trigger on new ticket
    • Fetch requester info
    • Reformat the ticket URL
    • Send full details to Teams
    • Send mobile alert for instant visibility

    This setup is simple to build, low-maintenance, and helps teams react faster to support tickets. Ideal for small-to-mid size service desks!